Terms & COnditions

GENERAL

These Terms and Conditions may be subject to change at any time and will become binding, with or without notification by Madcap.

Terms and conditions for the purchase of tickets will be available at the time of purchase through the authorised ticketing agent. If in the ticketing agent’s terms and conditions do not match our terms, or do not specify an answer, our terms will apply.

Refunds

There are no refunds, credits or exchanges on any tickets. This applies to events which have been postponed and still await rescheduling. Booking fees are non-refundable under all circumstances.

Obtaining a refund for a cancelled or postponed event

Where an Event has been postponed, it is our sole responsibility to publish plans for any new date(s) and changes to the Event’s programming, venue, timings, and terms. We may also choose to offer discretionary refunds on a case-by-case basis.

We will notify ticket holders of a cancelled or postponed Event by email and/or via their official website, or social media accounts. They will outline the options available to ticket holders who cannot attend the new date. Unless the Event terms specifically state otherwise, where no rescheduling is intended and official confirmation of this is communicated to the ticket holder, we will be able to trigger a refund instruction via the ticketing provider. This may be to issue a partial or full face value refund back to the payment card used for purchase. Booking fees are non-refundable under all circumstances.

Where a refund has been issued, an email confirmation will be sent to the email address provided at the time purchase. Refunds can take up to 10 business days to credit back to your card, depending on your bank or card issuer.

RELEASE, WAIVER, DISCHARGE AND INDEMNITY:

You unconditionally release, waive and discharge, to the fullest extent permitted by law, the Released Parties from any and all Liability and you unconditionally agree to indemnify (and hold harmless) the Released Parties in respect of all such Liability.